The majority of our orders are handed over to our logistics partners within 2 working days of your order. For custom printed orders, once we receive your written approval of the artwork, it will take an additional 3 working days for printing. Orders above CAD $ 199 will be shipped free of cost in Ontario. For orders below CAD $ 199, a nominal shipping fee would be applied based on the location. This shipping fee starts from CAD $ 9.99 and up depending on the order size and shipping destination. This fee will be displayed at the time of checkout before you make the payment.
Once your order ships, a tracking number will be created. You can start tracking your order as soon as it has been shipped out. Alternatively, you can also login and visit the ‘My Account' section to know your order status. Please provide an accurate email address if you would like to track your order. Creating an account, though not required, will facilitate the ability to track the package.
Canpack currently ships to all major cities across Canada for qualified orders. Depending upon your postal code, the shipping transit time varies between 2 to 10 working days. Sometimes, delivery time is subject to factors beyond our control, including but not limited to, unexpected travel delays from our courier partners due to weather conditions or any political disruptions or pandemic or strikes. In such cases, Canpack will not be held responsible. The delivery address cannot be changed once the order has been placed.
Remote Location Delivery:
A surcharge is applied per shipment when the delivery destination location is remote (ODA). ODA is defined as postal codes or a suburb/town that are distant, hard to access or infrequently served by major carriers. The delivery times for these ODA locations are significantly longer and additional charges are applicable per shipment. You will be explicitly advised about these charges and delivery estimate at the time of checkout if your delivery location falls in this category.
As of now, we do not deliver internationally. For USA orders please contact email@example.com.
We ship all packages with an invoice that can be found along with the product. If after receiving the package, you need another invoice, please email us and we will send out a soft copy.
CANPACK IS COMMITTED TO DELIVERING YOUR ORDER ACCURATELY, IN GOOD CONDITION, AND ON TIME.