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Shipping FAQssssss

The majority of our orders are handed over to our logistics partners within 2 working days of your order. For custom printed orders, once we receive your written approval of the artwork, it will take an additional 3 working days for printing. Orders above CAD $ 199 will be shipped free of cost in Ontario. For orders below CAD $ 199, a nominal shipping fee would be applied based on the location. This shipping fee starts from CAD $ 9.99 and up depending on the order size and shipping destination. This fee will be displayed at the time of checkout before you make the payment.

Once your order ships, a tracking number will be created. You can start tracking your order as soon as it has been shipped out. Alternatively, you can also login and visit the ‘My Account' section to know your order status. Please provide an accurate email address if you would like to track your order. Creating an account, though not required, will facilitate the ability to track the package.

Canpack currently ships to all major cities across Canada for qualified orders. Depending upon your postal code, the shipping transit time varies between 2 to 10 working days. Sometimes, delivery time is subject to factors beyond our control, including but not limited to, unexpected travel delays from our courier partners due to weather conditions or any political disruptions or pandemic or strikes. In such cases, Canpack will not be held responsible. The delivery address cannot be changed once the order has been placed. 

Remote Location Delivery:

A surcharge is applied per shipment when the delivery destination location is remote (ODA). ODA is defined as postal codes or a suburb/town that are distant, hard to access or infrequently served by major carriers. The delivery times for these ODA locations are significantly longer and additional charges are applicable per shipment. You will be explicitly advised about these charges and delivery estimate at the time of checkout if your delivery location falls in this category.

International Delivery:

As of now, we do not deliver internationally. For USA orders please contact sales@canpack.ca. 

TAX/HST/GST Invoice

We ship all packages with an invoice that can be found along with the product. If after receiving the package, you need another invoice, please email us and we will send out a soft copy.

CANPACK IS COMMITTED TO DELIVERING YOUR ORDER ACCURATELY, IN GOOD CONDITION, AND ON TIME.

  • We currently offer free delivery above $ 199 in ON and at a very nominal rate across Canada
  • As mentioned above, we ship most items within 2 working days of the order (except custom printed orders). However, in some cases, it may take us longer, up to 3 working days, to ship the order as we may have to manufacture or procure some of the items from our other warehouses. In the unlikely event that we are unable to ship your order within 10 working days, we will cancel the remaining unshipped part of the order, and send you an email informing you about the same. In such a case, your payment against the unshipped part of the order will be refunded, in the manner, you have made the payment.
  • We ship on all weekdays (Monday to Friday), excluding public holidays.
  • If your order has multiple items, these may ship separately from different locations in separate shipments. You will receive a separate email if the shipment does not contain all the items that you had ordered.
  • If you believe that the product is not in good condition, or if the packaging is tampered with or damaged, before accepting delivery of the goods, please refuse to take delivery of the package, and call our Customer Care or email us at ssupport@canpack.ca, mentioning your order number. We shall make our best efforts to ensure that a replacement delivery is made to you at the earliest.
  • Please note all items will be shipped with an invoice mentioning the price, as per Canadian Tax laws.